Terms and Conditions

General Terms and Conditions of verbilogic GmbH (hereinafter “Agency”)
effective as of March 1, 2026

Section A – Scope

A1. These General Terms and Conditions apply to all market, opinion, and social research assignments between the client and the Agency, including execution, as well as comparable future assignments and related legal transactions.

A2. They apply exclusively to entrepreneurs, legal entities under public law, or public special funds within the meaning of § 310 (1) BGB.

A3. Deviating client conditions are only valid if confirmed in writing by the Agency.

A4. Any individual written agreements, including side agreements or amendments, take precedence over these General Terms and Conditions.

Section B – Offers and Research Proposals

B1. The Agency generally provides the client with a research proposal outlining objectives, scope of services, timeline, and fees.

B2. The proposal is intended solely for decision-making purposes and may not be disclosed or published without written consent from the Agency.

B3. If the client’s objectives are not apparent, they must be disclosed in writing. The client is responsible for assessing the suitability of the proposal.

B4. Exclusivity for certain products, topics, or methods is only effective if agreed in writing; duration and any additional fees must be specified.

B5. Any changes after contract conclusion require written confirmation by the Agency.

Section C – Fees

C1. The fees stated in the proposal generally cover all agreed services. Additional services may incur extra charges. Applicable VAT applies in addition.

C2. Unforeseeable or non-attributable additional costs may be invoiced separately if justified and clearly identifiable.

Section D – Warranty

D1. Warranty claims are governed by statutory provisions unless otherwise specified.

D2. The Agency ensures proper execution and scientific evaluation of the research.

D3. Obvious defects must be reported within two weeks of receiving the results; non-obvious defects within two weeks of discovery.

D4. The warranty period is one year from receipt of the final relevant results, except for claims arising from injury to life, body, health, or gross negligence/intent.

Section E – Liability

E1. The Agency is liable under statutory provisions unless otherwise stated.

E2. No guarantee is given that the collected data can be economically exploited.

E3. The Agency is not liable for damages resulting from the client’s interpretation of the data, except in cases of Agency breaches as per these terms.

E4. Liability for intent or gross negligence of the Agency, its representatives, or agents remains unaffected.

E5. Slight negligence in essential obligations: liability limited to foreseeable, contract-typical damages.

E6. Slight negligence in non-essential obligations: liability excluded.

E7. Liability for injury to life, body, health, or mandatory statutory liability remains unaffected.

E8. The Agency must be informed immediately of any recourse claims and may participate in proceedings.

E9. Data recovery is owed only in case of intentional or grossly negligent loss; reconstruction must be reasonably feasible.

Section F – Force Majeure

F1. Deadlines are extended in case of force majeure, operational disruptions, epidemics, pandemics, government measures, war, strikes, or similar events.

F2. The Agency is not liable for non-performance due to such events.

F3. For prolonged disruptions, the Agency may terminate the contract for good cause.

Section G – Delay

G1. If the client delays provision of necessary information or materials, deadlines are extended. Persistent failure after reasonable notice allows termination and claim for damages.

G2. Liability for delayed performance follows Section E.

Section H – Product Testing

H1. The client indemnifies the Agency against claims arising from product-related damages.

H2. The client ensures product legality and suitability and provides all necessary information for testing.

H3. Product Liability Act provisions apply.

Section I – Dispute Resolution

I1. The EU Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.

I2. The Agency is not obliged to participate in consumer arbitration procedures.

Section J – Final Provisions

J1. Place of performance and jurisdiction for merchants is the Agency’s registered office.

J2. German law applies unless explicitly agreed otherwise in writing.

J3. Written form includes email.

J4. Should any provision be invalid or unenforceable, the remaining provisions remain effective. Parties agree on a replacement provision closest in intent, commercial, and legal effect.

J5. This English version serves as guidance; in case of discrepancies, the German version prevails.

Last updated: March 12, 2026